Privacy Policy

At MrPunter Casino, we value the trust and loyalty of our players. Protecting your personal data is a priority, and we are committed to handling your information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, and protect your data to ensure transparency and confidence. We encourage you to read this policy carefully so you can make informed choices about your experience with our casino.

Data Processing

This Privacy Policy sets out how we comply with applicable gambling regulations, including the processing of players’ personal data. This processing is necessary to provide access to games and related services.

MrPunter Casino operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming licence issued by Antillephone N.V.

Consent to this Privacy Policy is required to use our services. As updates may occur, we recommend reviewing this policy periodically to stay informed. Your continued use of MrPunter Casino’s services indicates acceptance of any changes.

Collection of Information

We collect different types of personal information through our website, which may include:

  • Registration and communication data: information provided during account setup or later communication, such as names, contact details, and identification documents.
  • Interaction records: logs of communications via email, live chat, or other channels.
  • Transaction and usage data: records of financial transactions and website activity.
  • Compliance documentation: documents required for identity verification and to meet regulatory obligations.

Usage of Information

The personal data we collect is used for the following purposes:

  • Processing transactions and managing bets.
  • Delivering the services and support you request.
  • Performing verification and compliance checks.
  • Sending promotional content, subject to your explicit consent.
  • Ensuring legal compliance, including adherence to anti-money laundering regulations.
  • Monitoring and preventing fraudulent or illegal activities.
  • Conducting research and analysing data to improve our services.

Marketing Communications

If you provide consent, we may use your data to send you promotional content about MrPunter Casino’s products and services. You can opt out of receiving these communications at any time via your account settings or by contacting customer support.

Disclosure of Information

Your personal data is never sold or rented. However, it may be shared:

  • Within our group: to enable seamless service delivery.
  • With trusted partners: for processing purposes and to meet regulatory requirements.
  • With third-party providers: for tasks such as payment processing and data verification.

These disclosures are made under strict confidentiality arrangements to help ensure your data remains protected.

Data Security and Retention

MrPunter Casino applies robust security measures to protect your personal data, in line with applicable legal standards. Your data will be retained for as long as necessary to meet regulatory requirements, including a minimum of five years after account closure, as required by anti-money laundering laws.

Cookies and Tracking

To enhance your experience, MrPunter Casino uses cookies and similar tracking technologies. These tools help us analyse site usage, improve functionality, and support marketing activities. You can manage your cookie preferences through your browser settings, but restricting cookies may affect certain features and your overall experience.

Your Rights and Contact Information

You have the right to access, correct, or request deletion of your personal data. You may also object to the use of your information for marketing purposes. If you have questions or requests, you can contact our Data Protection Officer (DPO) by email. Under GDPR, you also have the option to lodge a complaint with the relevant regulatory authorities.

Our Commitment

This Privacy Policy highlights our commitment to protecting your privacy while maintaining a secure, compliant, and enjoyable gaming environment. If you have any questions or need assistance regarding your personal data, please contact us.